How We Work

The process and available payment options

Before you decide whether you would like to instruct us, one of our solicitors will have a brief telephone call with you to discuss your issue. The purpose of this call is to discuss how we would work with you, which solicitor would be the most appropriate to help you and how we would charge. The feedback we get from clients is that they like the opportunity to speak to one of our solicitors before deciding whether to instruct us.

We appreciate that instructing a solicitor to deal with your employment issue is an important decision and so you must feel comfortable working with us. We are very proud of the relationships we have with our clients.

There is no obligation to instruct us following this call, but we are not able to give legal advice until you become a client.

If you do become a client we will give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.  In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: (i) Within six months of receiving a final response to your complaint and (ii) no more than six years from the date of act/omission; or (ii) no more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them; you can

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ


I’m an Employer

I’m an Individual

Retainer
For a fixed monthly fee you can consult one of our solicitors as much as you like and for whatever employment related issue you may have. We have many happy employer clients under this service who have been with us for several years.
Pay as you go
This is popular for clients who are only likely to need sporadic advice or for a one-off matter. You will be charged for work done on a time spent basis and, like most solicitors, our hourly rates vary according to the experience of the solicitor advising you. Where possible, we will give fee estimates and bill regularly.
Fixed Fee
We can offer fixed fees for most types of work. These are most popular for drafting contracts, handbooks and other documents. If you are keen for us to work to a fixed fee, please let us know and we will do our best to accommodate this.
Fees - Defending a Unfair Dismissal Claim
We are obliged by the Solicitors Regulatory Authority (SRA) to provide details of our fees for defending unfair dismissal claims. Each case is different in complexity and in the amount of documents and witnesses involved, this makes it difficult to provide discrete pricing indications. Defending a stand - alone claim for “ordinary” unfair dismissal which does not involve any other head of claim, may cost in the region of £25,000 - £50,000 & VAT including disbursements. Typical disbursements include counsels fees, travel and couriers. We charge primarily on a time spent basis and dependant on the seniority of the solicitor engaged. These rates are renewed annually. In the current financial year (2018) our hourly rates range from £300 & VAT for our most senior solicitors and £200 & VAT for a junior solicitor.
Fees - Defending a Wrongful Dismissal Claim
We are obliged by the Solicitors Regulatory Authority (SRA) to provide details of our fees for defending wrongful dismissal claims. However, we rarely defend a stand- alone wrongful dismissal claim in the Employment Tribunal as compensation for these claims is capped at £25,000. If we were to defend a stand - alone claim for wrongful dismissal which does not involve any other head of claim, may cost in the region of £20,000 – £30,000 & VAT including disbursements. Typical disbursements include counsels fees, travel and couriers. We charge primarily on a time spent basis and dependent on the seniority of the solicitor engaged. These rates are renewed annually. In the current financial year (2018) our hourly rates range from £300 & VAT for our most senior solicitors and £200 & VAT for a junior solicitor.
Pay as you go
This is our most popular option and you will be charged for work done on a time spent basis. Like most solicitors, our hourly rates vary according to the experience of the solicitor advising you. Where possible, we will give fee estimates and bill regularly.
Fixed fees
We can offer fixed fees for most types of work. These are most popular for advising on specific one off issues such as Settlement Agreements and drafting documents. If you are keen for us to work to a fixed fee, please let us know and we will do our best to accommodate this.
Fees - Bringing a Wrongful Dismissal Claim
We are obliged by the Solicitors Regulatory Authority (SRA) to provide details of our fees for bringing wrongful dismissal claims. However, we rarely bring a stand- alone wrongful dismissal claim in the Employment Tribunal as compensation for these claims is capped at £25,000. If we were to bring a stand - alone claim for wrongful dismissal which does not involve any other head of claim, may cost in the region of £20,000 – £30,000 & VAT including disbursements. Typical disbursements include counsels fees, travel and couriers. We charge primarily on a time spent basis and dependent on the seniority of the solicitor engaged. These rates are renewed annually. In the current financial year (2018) our hourly rates range from £300 & VAT for our most senior solicitors and £200 & VAT for a junior solicitor.
Fees - Bringing an Unfair Dismissal Claim
We are obliged by the Solicitors Regulatory Authority (SRA) to provide details of our fees for bringing unfair dismissal claims. Each case is different in complexity and in the amount of documents and witnesses involved, this makes it difficult to provide discrete pricing indications. However, bringing a stand - alone claim for “ordinary” unfair dismissal which does not involve any other head of claim, may cost in the region of £25,000 - £50,000 & VAT including disbursements. Typical disbursements include counsels fees, travel and couriers. We charge primarily on a time spent basis and dependent on the seniority of the solicitor engaged. These rates are renewed annually. In the current financial year (2018) our hourly rates range from £300 & VAT for our most senior solicitors and £200 & VAT for a junior solicitor.
Insurance
Some individuals have legal expenses insurance to cover employment matters and so you should check your insurance policies for this. In most cases we are able to act for you under your insurance policy. If you have legal expenses insurance please call us to discuss this further.
No win, no fee
If we consider your case to have high chance of success and that you are likely to secure a suitable level of compensation, we may be able to work with you under a no win, no fee agreement. This means that our fees would be calculated as a percentage of the compensation you recover. Before deciding whether we could work with you on this basis, we would need to spend time assessing your case and this work would be charged for, regardless of the outcome. Please be aware that we only offer a limited number of no win, no fee agreements at any one time.

How can we help you today?

I'm an employer

We help managers to solve people problems, individual and collective.

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I'm an employee

We win compensation by settlement or award in nearly 90% of claims.

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HR Advice

We are different to most HR advisors as we are qualified solicitors.

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Settlement Agreements

We can help you obtain
the best possible agreement.

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I would like to express my sincerest thanks for all your help in person….we would like someone who is reliable and good, basically someone of your calibre. Dr A A, London University