Before you decide whether you would like to instruct us, one of our solicitors will have a brief telephone call with you to discuss your issue. The purpose of this call is to discuss how we would work with you, which solicitor would be the most appropriate to help you and how we would charge. The feedback we get from clients is that they like the opportunity to speak to one of our solicitors before deciding whether to instruct us.
We appreciate that instructing a solicitor to deal with your employment issue is an important decision and so you must feel comfortable working with us. We are very proud of the relationships we have with our clients.
There is no obligation to instruct us following this call, but we are not able to give legal advice until you become a client.
If you do become a client we will give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman: (i) Within six months of receiving a final response to your complaint and (ii) no more than six years from the date of act/omission; or (ii) no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them; you can
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
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I would like to express my sincerest thanks for all your help in person….we would like someone who is reliable and good, basically someone of your calibre. Dr A A, London University